Systems Engineer

Cloud24x7 is hiring a Systems Engineer to join our Global IT team.  Systems Engineer work in a team environment to monitor the health and wellness of endpoint and server devices on our partner’s client infrastructure. You will work with a fast-paced global leader in IT Security Services providing support to our vast partner base amid an ever-changing technology landscape.

The Systems Engineer is responsible for managing multiple technologies including Windows Server OS, Windows Workstation OS, SQL Database, Endpoint Management (Anti-Virus), Active Directory, FTP, DNS, Web Server, and Linux OS. The engineer will be the primary point of contact for Cloud24x7’s Partners and their customers.

Department: IT Team
Project Location(s): Ahmedabad, India
Education: Engineer's Degree

Responsibilities

  • Managing the day to day administration, support, maintenance and monitoring of the MS Windows Server infrastructure
  • Installation of the Windows Server operating system
  • Assessing the stability, security, and scalability of installed Windows systems
  • Managing Windows Server systems in a VMware environment
  • Troubleshooting day to day issues with Windows Servers and Vmware environments
  • Create and run PowerShell scripts
  • Creating a backup and safeguarding the data if there are any hindrances
  • Active Directory Setup and Administration
  • Manage and support desktop environment
  • Management and maintenance of patch schedules
  • Troubleshooting issues with the software, user accounts & email
  • Providing phone support and support through remote assistance software
  • Collaborate with the customer and other internal teams
  • Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures
  • Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA)

Skills/Experience

  • 4+ years of experience in Systems Engineer / Windows Administrator / Systems Administrator on following technologies/platforms:
    • Windows Server OS (2008/2012/2016)
    • Windows Workstation OS
    • Microsoft SCCM
    • Microsoft Office 365 Suite
    • Microsoft Exchange 2013 & 2016
    • Active Directory
    • Endpoint Management such as Sophos Central (Added Advantage)
  • Experience working in a fast-paced environment managing endpoints and servers
  • Must have the ability to learn, grasp, and understand new technologies
  • Willingness to acquire in-depth knowledge of systems and network technologies and desire to continuously improve these skills
  • Individual must be a self-starter with the ability to multi-task and work within a high-performance team
  • Effective tracking and task reporting skills
  • Excellent written and oral communication skills
  • Excellent problem solving & diagnostic skills

Desirable Criteria & Qualification

  • Desirable certifications include MTA, MCSA, MCSE or similar
  • Experience with Australia, UK or US customers is highly desirable

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