Technical Content Writer

Cloud24x7 is looking for a creative storyteller to join our Global Cyber Security organization. The ideal candidate will be responsible for transforming concepts into words and have demonstrated experience developing high-performing, persuasive copy to attract and engage audiences. This position will write and publish content for Web pages, blogs, articles, forums and various documentation (User Guide, Product Manuals, Reports).

Department: IT Team
Project Location(s): Ahmedabad, India
Education: Engineer's Degree

Responsibilities

  • Write compelling copy for the web, but also a variety of other formats, as needed, such as blogs, brochures, powerpoint, word, videos, landing pages, infographics, case studies, product collateral, emails and more
  • Develop long and short-form content for lead generation, product launches, inbound marketing, customer marketing, and other growth initiatives
  • Researches and builds knowledge about products, services, technology, or concepts to be documented
  • Meets with subject matter experts in order to ensure that specialized topics are appropriately addressed and discussed
  • Works with sales and marketing colleagues to ensure that the finished documentation meets product requirements
  • Revises, edits, or updates instructions, technical information, and frequently asked questions as necessary
  • Utilize excellent editorial skills and partner with the design team to create on-brand, high-performing content
  • Understand different language/cultural styles that appeal to various regional markets
  • Translate technical products/features into business benefits
  • Research competitors and keep abreast of market trends

Skills/Experience

  • Bachelor’s degree (English, Journalism, Marketing or related field)
  • 1-2 years of demonstrated marketing copywriting experience with a strong focus on Technical Writing (writing/content samples required)
  • Excellent writing abilities to address multiple audiences while maintaining a consistent brand voice
  • Experience with web markup language and search engine optimization
  • Diverse portfolio featuring a variety of media and formats: proven SEO web content, print/digital ads, television, radio, blog posts, bylines and direct marketing, email, etc.
  • Creative problem-solving skills, critical thinking and ability to articulate insights and ideas
  • Experience with content management systems, such as Drupal or WordPress, preferred
  • Effective tracking and task reporting skills
  • Excellent written and oral communication skills
  • Excellent problem solving & diagnostic skills

Desirable Criteria & Qualification

  • Bachelor’s Degree in English, Communications, or Information Technology
  • Experience with Technical Content Writer for Information Security related Products and Services
  • Attention to Detail; Multitasking; Ability to Work Under Pressure
  • Experience with Australia, UK or US customers is highly desirable

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