Incident Response Management
The current business information infrastructure is characterized by hacks and intrusions happening every single minute. Businesses are in constant need of security experts whom they can call at any day and anytime whenever their systems are compromised. As incident response management team, we offer information security services and prompt incidence response whenever any of our clients are in trouble. Cloud24x7 SOC team is available at your service on 24x7x365 basis.
Cloud24x7 Incident Management service follows ITIL’s best practices and aligned with IT service management (ITSM) best-practice framework to ensure that standardized methods are used for the efficient response, analysis, documentation, ongoing management, and reporting of incidents. Our SOC team can log incidents through a self‑service portal, email, phone, and incoming events and prioritize them based on agreed service level targets.
Our incident response team provides two distinct services to ensure that you get help when you need it the most. They are as follows:
Emergency Advisory Services – Our emergency advisory services are purely for educational purposes and will equip you with the knowledge you need whenever you are faced with a network emergency. Our experts will enlighten you on the best way to conduct phishing analysis, reviewing Advanced Persistent Threats (APT), reviewing suspected DoS attacks, besides offering your organization with regulatory and compliance advice.
Incidence Response – Our incident response services ensures that you get expert help whenever you run into any form of incidents in your network. All you have to do is to get in touch with us and we will offer you with the requisite services to shield your network from further harm during incidences. These services assure you of protection during incidences such as suspected virus outbreak, network breach responses, forensic incidents, as well as requests by third parties for disclosures.
Our response will begin the moment you place a phone call to us reporting an incident. Depending on the nature of the incident, we will immediately assign an expert to look into your emergency within the agreed time. You will also be assigned a dedicated guardian who will be the final escalation contact in your case, should there be any further trouble in the resolution of your emergency. It is our joy to let you know that our responses are very prompt and we will do everything we can to avert any emergencies that might hurt your system.
In addition to offering incident management response services, we also offer threat alerting services. With this, we compare the alerts we receive and correlate them against known IT security issues or company profiles to determine their relevance. Depending on the relevancy and the level of severity, we will take proactive measures by sending you prompt alerts on how you can neutralize the impending threats.